K55 Privacy Policy

1. Overview

This Privacy Policy applies to all services provided by K55 through the website k55.bar and the K55 mobile app. When you create an account, make a deposit, place a bet or simply browse the platform, certain information is collected. This policy tells you exactly what that information is and how it is handled.

K55 is committed to handling personal data with care. We collect only what is genuinely necessary to operate the platform, verify identities, process PKR payments and maintain a safe environment for all users. We do not gather data for the sake of it, and we do not share it with anyone who does not need it to help us operate the service.

By registering on K55 or continuing to use the platform after this policy has been updated, you agree to the data practices described here. If you do not agree, you should stop using K55 and contact our support team to close your account and request data deletion where applicable.

2. Data We Collect

The information K55 collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and information from third-party payment processors.

Information you provide

• Full name, date of birth and gender (required at registration)
• Email address and mobile number for account communication and verification
• Residential address in Pakistan (required for identity verification)
• CNIC (Computerised National Identity Card) number and copies of identity documents when requested for KYC purposes
• Username and password (password is stored in encrypted form — K55 staff cannot see it)
• Any information you provide when contacting our support team

Information generated automatically

• IP address and approximate location at the time of login
• Device type, operating system and browser version
• Session activity — pages visited, time spent, games played, bets placed
• Login timestamps and frequency of platform use
• Cookie and tracking data (see Section 5 for full details)

Information from payment processors

• Transaction reference numbers from JazzCash, Easypaisa, Raast, bank transfers and card payments
• Partial payment account details (e.g. last four digits of a card or a masked JazzCash number) for transaction matching
• Deposit and withdrawal amounts, dates and statuses

3. How We Use Your Data

Every piece of data K55 collects has a specific purpose. We do not use your information for anything beyond what is described here without informing you first.

K55 does not use your personal data to build advertising profiles or sell targeting segments to third-party advertisers. Promotional communications from K55 itself (such as PSL betting offers or welcome bonus reminders) can be managed from your account notification settings.

4. Payment Data & PKR Transactions

All deposits and withdrawals on K55 are processed in PKR through supported payment channels including JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and other mobile wallets available on the platform. Because these transactions involve financial data, K55 applies additional care to how this information is handled.

• K55 stores only the minimum transaction information required to match deposits to accounts and process withdrawal requests
• Full payment credentials — card numbers, CVV, mobile banking PINs — are never stored by K55
• Payment processor partners are required to maintain their own security standards for the data they hold on our behalf
• Transaction records are retained for the period specified in Section 7 and are used primarily for dispute resolution and fraud detection
• Withdrawal requests require the destination account to match the source of deposits — this verification step protects your funds from being sent to the wrong account

5. Cookies & Tracking Technologies

K55 uses cookies and similar tracking technologies to keep the platform functioning correctly, remember your preferences and understand how the platform is being used. Here is a plain-language breakdown of the types of cookies in use:

Essential cookies

These are required for the platform to work. They keep you logged in during a session, maintain your language preference and ensure the platform loads correctly. You cannot opt out of essential cookies without stopping use of the platform.

Analytics cookies

These collect anonymised data about how visitors use K55 — which pages are most visited, where users drop off and how long sessions last. This data helps us improve the platform experience. No personally identifiable information is included in analytics reports.

Functional cookies

These remember your preferences, such as your preferred deposit method or which cricket markets you follow most. They are not essential but improve your experience on return visits.

Managing cookies

You can manage cookie preferences through your browser settings. Blocking all cookies may affect platform functionality — for example, you may need to log in again each time you visit. Clearing cookies does not delete your account data from K55 servers.

6. Data Sharing & Third Parties

K55 does not sell, rent or trade your personal data. We share information only in the following limited circumstances, and only to the extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, card networks and bank partners receive the transaction data needed to process your PKR deposits and withdrawals
• Identity verification providers: Where automated KYC checks are used, your identity documents may be passed to a verification service that processes them on K55's behalf under a data processing agreement
• Game providers: Third-party casino and slot game providers receive a session token and bet data necessary to run the game — they do not receive your name, CNIC or payment details
• Analytics platforms: Anonymised, aggregated usage data is shared with analytics tools to help us understand platform performance — no personally identifiable information is included
• Legal obligations: If required by a valid legal process or regulatory authority, K55 may disclose account and transaction information — we will inform you of such a disclosure where we are legally permitted to do so

All third-party service providers who process data on behalf of K55 are bound by data processing agreements that restrict how they may use your information. They may not use K55 user data for their own marketing or share it with other parties.

7. How Long We Keep Your Data

K55 retains personal data for as long as your account is active and for a defined period afterwards. The retention periods below reflect operational and legal requirements:

• Account and identity data: Kept for the lifetime of your account plus five years after closure, to cover any retrospective dispute or legal process
• Transaction records: Kept for seven years from the date of each transaction in line with standard financial record-keeping practice
• Support correspondence: Kept for three years from the date of the interaction
• Session and activity logs: Kept for twelve months on a rolling basis, then anonymised and aggregated for analytics purposes
• Identity documents (CNIC copies): Retained for as long as required for KYC compliance and deleted securely once no longer needed

When data reaches the end of its retention period, it is either securely deleted or fully anonymised so that it can no longer be linked to you as an individual. You may request early deletion of certain data types — see Section 9 for your rights in this regard.

8. Security Measures

K55 takes the security of your personal data seriously. We apply a combination of technical and organisational controls to protect the information held on our systems:

• All data in transit between your device and K55 servers is encrypted using TLS (Transport Layer Security)
• Passwords are hashed using industry-standard algorithms — plaintext passwords are never stored
• Access to personal data on the K55 platform is restricted to staff who need it for their specific role
• Administrative access to systems that hold personal data requires multi-factor authentication
• K55 conducts regular internal reviews of data access logs to detect any unauthorised access
• Payment processing is handled by partners that maintain PCI DSS compliance

While K55 takes every reasonable precaution, no online system can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details and log out of shared devices after each session. If you suspect unauthorised access to your account, contact K55 support immediately so we can act quickly.

9. Your Rights Over Your Data

As a K55 user, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team — we aim to respond within 30 days:

• Right to access: You can request a copy of the personal data K55 holds about you, including account details, transaction history and any identity documents on file
• Right to correction: If any data we hold about you is inaccurate or outdated, you can ask us to correct it. For identity-linked data such as your name or CNIC number, you may need to provide supporting documents
• Right to deletion: You can request that K55 delete your personal data. Note that some data — such as transaction records — must be retained for legal and financial compliance periods even after account closure
• Right to restrict processing: You can ask K55 to limit how your data is used in certain circumstances, such as while a dispute is being resolved
• Right to opt out of marketing: You can unsubscribe from promotional emails and SMS notifications at any time through your account settings or by contacting support — this will not affect your ability to use the platform
• Right to data portability: You can request a structured copy of the data you have provided to K55 in a commonly used format

Requests to exercise these rights are processed by the K55 support team. Some requests may require identity verification before we can act on them — this is to protect you from someone else making a request in your name.

10. Children & Minors

K55 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account on K55 or is using the platform, please contact our support team immediately. We will investigate promptly and close any underage account found, deleting associated data in line with this policy.

If you are a parent or guardian and are concerned about a younger person accessing online gambling platforms, we recommend using parental control tools available on your device or through your internet service provider to restrict access to gambling websites and apps.

11. Policy Updates

K55 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices or evolving data handling standards. When we make significant changes, we will notify registered users via the email address on their account and display a prominent notice on the platform.

The "Last updated" date at the top of this page always reflects when the current version was published. We encourage you to review this policy periodically. Continued use of K55 after an updated policy has been published constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information is being handled, our support team is available 24 hours a day, seven days a week.

• Live chat is available on every page of the K55 platform — it is the fastest way to reach us
• Email: [email protected]
• For account-related queries, have your registered email address or username ready to help us verify your identity
• For full platform rules, also read our Terms and Conditions
• For gambling management tools, visit our Responsible Gaming page

We take data-related queries seriously and aim to respond to all privacy requests within 30 days. Complex requests — such as full data access exports — may take a little longer, but we will keep you informed of progress.